Customer Service Tool

Shipping can be a critical customer satisfaction tool when it comes to your customer service. 

Most shipping companies charge a higher price for residential deliveries.

Did you know that  UPS, FedEx and DHL add a surcharge

of more than $2 per package to deliver to residential addresses?

Did you also know that 91% of delivery points in the United States
are classified as residential. And, 87% of new U.S.delivery points are also residential?

How is that effecting your bottom line?

There is no surcharge for residential delivery with USPS.  The new flat rate boxes are great.  The same charge for any address, regardless of weight.  These boxes are also delivered to you free of charge from the post office.

You can fit a three ring binder, some CD's and a couple of small books in to the smaller flat rate box.

Think about the new shipping rate you can offer your customers.  Or charge the same rate you always have, and make your shipping department profitable and spend more money on your customer service .

Check out the Stealth postage option with premium service at Endicia